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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

I work in the service industry and have never come across worse customer service. I was very disappointed since we paid so much. Absolutely terrible. It ruined our weekend completely. If you want some understanding and respect, stay awayMore

Dear corkgirls7s,
I am really sorry your experience of our hotel did not live up to expectation. Unfortunately you didn’t give us detailed feedback to work and resolve the issues. Please contact me I would like to understand what exactly happened during your stay.
Kind...More

Just returned from a nights stay at the hotel and what a great time we had. We were a party of seven Ladies and booked a spa package that included bed, breakfast, evening meal and Spa treatment. Our room was lovely and warm with a...More

Dear JudithLesley,
Thank you very much for given us a 5star review. We are delighted to see you enjoyed all facilities. Our entire Team always strive to provide excellent customer service. We are looking forward to welcome you back in summer.
Kind regards
Kordula Schloesser...More

Lovely hotel, the room was great and good value for money.
My wife and I stayed two nights and ate brakefast twice and in the oak room for evening meal, the breakfast was good and set us up for the day, the evening meal was...More

Dear James T,
We are glad you enjoyed your stay with us. Since end of November last year we have a new Owner and refurbishment is planned within the next 6-18months, and Spa is a part of it as well.
Hopefully we can welcome you...More

We had three rooms, our internet booking voucher direct with the property clearly states a 2pm check in, we didn't get 2 rooms until 1530. The afternoon tea was pleasant but for the first half an hour we were the only ones in the room....More

Dear louise d,
Thank you for taking time and leaving your response. Our check-in time is from 2pm, however when we are fully booked and with our check-out time it can happen that not all rooms are available at 2pm. Please accept my sincere apologise...More

I was fortunate enough to stay at the Mercure last summer as part of a Royal Air Force reunion event. Booking the event was simple after talking to Nicky and Sabina about our requirements they were able to put together a package that met our...More

Dear Russell W,
We are very pleased with your great feedback and appreciate your time. It is great to see your positive comments about our Team and how helpful our Sales Team was with your booking.
We look forward to welcoming you back in July....More

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