People are too ready to vent negativity online. Most of those people wouldn’t bother complaining vocally, but something about the internet gets people sharing their bile.

The sad thing for us business guys is that a verbal rant is gone once it’s over – internet ventings are all to permanent.

]]>By: Jeff Downer Indianapolis, Indianahttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63765
Thu, 15 Mar 2012 14:49:02 +0000http://outspokenmedia.com/?p=13776#comment-63765A great lesson on taking the long view in an adversarial position. The points are well taken.
]]>By: Judy Carollhttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63642
Thu, 15 Mar 2012 05:01:19 +0000http://outspokenmedia.com/?p=13776#comment-63642Very helpful share Lisa;) Negativity can feel like a punch in the gut but the way we deal with it makes a huge difference among the people we consider our community. I believe if we handle it positively, it can turn out being beneficial for all of us. Thanks!
]]>By: Ryanhttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63513
Wed, 14 Mar 2012 20:03:00 +0000http://outspokenmedia.com/?p=13776#comment-63513You love me! Seriously though… good article – and advice I probably could have used a couple of years ago.
]]>By: Lisa Baronehttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63510
Wed, 14 Mar 2012 19:55:45 +0000http://outspokenmedia.com/?p=13776#comment-63510I’m starting to remember why I didn’t used to like you. ;)
]]>By: Lisa Baronehttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63509
Wed, 14 Mar 2012 19:55:29 +0000http://outspokenmedia.com/?p=13776#comment-63509If you keep fighting the Internet until they acknowledge “you’re right”, you’re going to be fighting a very, very, very long time. :) It only took me a few years to learn that one. :) You don’t have to be right, you just have to handle yourself like an adult and represent your business well.
]]>By: Ryanhttp://outspokenmedia.com/reputation-management/controlling-online-responses/#comment-63490
Wed, 14 Mar 2012 18:29:02 +0000http://outspokenmedia.com/?p=13776#comment-63490Awesome post about how to not lose your shit online. It’s often very very very tempting to lose your shit, I wish I were better at not losing it.

(is that enough mentions to get this post to rank for lose your shit? Maybe I should say lose and shit a couple more times.

I know how quickly things can get emotional when you first discover that someone has bad mouthed you/your product/services online.

In the early stages of my eCommerce experience selling products, of course my initial reaction was always to defend myself against the “negative ninny” and, for me, in some way or another try and prove that they were wrong. This is bad mmmkayyy and helpful to no one. But slowly over time I began to realize the simple and *very important* fact that not everyone is going to love your product and that’s OK too.

As long as you learn from your mistakes, make improvements, and focus on what you’re doing right, you should be good to go.