

Picking the right customer support tool - ringolo
https://medium.com/@scffld/picking-the-right-customer-support-tool-25674898bbf0

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hw
"Because better customer service creates better businesses."

It's amazing how that doesn't resonate very often with businesses. Robo-
replies and being assigned ticket numbers tells me quickly that the support
organization in a company already failed.

What pisses me off the most is when I get a robo-reply with a ticket # and I
don't hear back till 2 days later, via an obvious generic templated response
(with some variables like my name added in) - and more than likely the
response is way too generic and doesn't solve my problem.

