Customer Survey

We value your feedback

We are dedicated to continually improving the quality of our services. This survey is designed to provide input for our quality management system, and we appreciate you taking a few minutes of your time to give us your feedback.

CASP Aerospace Customer Survey

If you are human, leave this field blank.

Company
*

Contact Name
*

First and last

Address

Street number, City, State/Province, Zip/Postal code

Country

Phone
*

Please include international prefix

Email Address
*

Fax

Please include international prefix

1. SALES - How satisfied were you with the service you received from CASP Aerospace Inc. ?
*

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

2. RESPONSE TIME - How satisfied were you with the lead times for purchased products or services ?
*

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

3. PERFORMANCE - Did the product(s) meet all of your expectations ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

4. DELIVERY - What was the quality of the shipping, packaging, etc. ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

5. CUSTOMER SERVICE - If you had problems or concerns with previous orders, were they addressed in a timely and helpful manner ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

6. PRODUCT QUALITY - How would you rate the quality of our products ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

7. CUSTOMER SATISFACTION - How would you rate your overall satisfaction with our products and service ?

Excellent

Good

Fair

Poor

Compared to competitors

Better

Same

Worse

Comments

8. CUSTOMER PERCEPTION - Which of the following best describes your perception of CASP Aerospace Inc., compared to suppliers of the same products (choose one) ?

Market Leader

Price/Value Leader

Product Quality Leader

Support Leader

Comments

9. Would you recommend CASP Aerospace Inc. products to others ?

Yes

No

Unsure

Comments

10. What are we not doing NOW that would improve your next purchase experience ?

Brochures

CASP AEROSPACE

For 50 years CASP Aerospace Inc. has been specializing in the repair, overhaul, exchange and sales of aircraft safety and life support equipment. We are proud of our reputation for fast, reliable service at competitive prices while still using OEM parts and following the manufacturers’ recommended maintenance procedures.

CAREER OPPORTUNITIES

LATEST NEWS

CUSTOMER SURVEY FORM

We’re always looking at ways to make your CASP Aerospace customer experience better. Feel free to fill out our on-line CUSTOMER SURVEY form. It will only take a moment of your time, and it’ll go a long way to help us serve you better.