Daily Papers

As language models become more capable, long-term collaboration in learning, reasoning, and decision-making calls for a deeper understanding of the people they serve. Yet training such human-aware language models faces a fundamental supervision gap because current datasets for LLM assistant training contain few if any well-informed responses explicitly grounded in users' unspoken beliefs and goals. Scaling such supervision is inherently constrained, as users' underlying states are not directly observable. We thus propose the Mind2Dialogue framework to mitigate this gap by simulating users' mental states and turning them into privileged supervision for human-aware training. Specifically, we first propose a psychology-guided simulator that preserves personal characteristics while updating mental states through interaction to generate coherent conversations. The key idea is to enforce a shared evolving mental state that drives user behavior and guides an Oracle assistant's responses. Our privileged distillation then trains models on the Oracle's well-informed responses to assist users without direct access to their mental states at deployment. Moreover, we propose to evaluate human-aware learning by combining personalization and theory of mind, examining how models understand people and act on that understanding. Training on the full Mind2Dialogue corpus improves every reported personalization metric over the corresponding Qwen, Llama, and OLMo instruction-tuned baselines, including gains of 26.6 to 40.9 percentage points in preference-following generation. The gains extend to belief and action reasoning on Qwen and Llama, beyond personalized assistance. Looking forward, Mind2Dialogue makes user simulation a foundation for genuine AI collaborators that understand beliefs and intentions behind people's words and support their long-term goals across education, work, and everyday life.

Edge-deployed personal memory assistants must handle private interpersonal conversations on-device with open-weight models. Yet, existing memory benchmarks often under-test the combination of activity-dense interaction, ego-centric perspective, and coherent multi-session worlds. MemArena fills these gaps with a single-world conversational benchmark built with its MASim agent simulator, for 50 agents over 15 days (10.3M dialog-text tokens, 24.1K text-only ego-observed tokens/agent/day). With the interaction history, it co-generates ground truth over six recall, reasoning, and trustworthiness evaluation dimensions. We evaluate five open-weight readers with Vanilla context, BM25-RAG, Oracle retrieval, Memobase, and MemSearch as memory backends. Three results stand out: (1) Memory-backend choice matters more for content accuracy: At Qwen3-0.6B, Memobase-to-MemSearch gains +32.5/+19.2 pp, exceeding MemSearch reader scaling (+10.6/+6.8 pp). (2) Permission-aware access fails universally, with Oracle leaking heavily and other backends too timid to disclose. (3) Search latency bites only at very small reader: on a Spark GB10 edge node, memory-search adds a moderate and fixed 87/7/48 ms (BM25-RAG/Memobase/MemSearch) that composes a small part of TTFT for most reader-backend combinations. Code, the MASim simulator, and the MemArena-L benchmark will be released upon acceptance.

We introduce Omni-MMSI, a new task that requires comprehensive social interaction understanding from raw audio, vision, and speech input. The task involves perceiving identity-attributed social cues (e.g., who is speaking what) and reasoning about the social interaction (e.g., whom the speaker refers to). This task is essential for developing AI assistants that can perceive and respond to human interactions. Unlike prior studies that operate on oracle-preprocessed social cues, Omni-MMSI reflects realistic scenarios where AI assistants must perceive and reason from raw data. However, existing pipelines and multi-modal LLMs perform poorly on Omni-MMSI because they lack reliable identity attribution capabilities, which leads to inaccurate social interaction understanding. To address this challenge, we propose Omni-MMSI-R, a reference-guided pipeline that produces identity-attributed social cues with tools and conducts chain-of-thought social reasoning. To facilitate this pipeline, we construct participant-level reference pairs and curate reasoning annotations on top of the existing datasets. Experiments demonstrate that Omni-MMSI-R outperforms advanced LLMs and counterparts on Omni-MMSI. Project page: https://sampson-lee.github.io/omni-mmsi-project-page.

While reinforcement learning from verifiable rewards (RLVR) typically has relied on a single binary verification signal, symbolic proof assistants in formal reasoning offer rich, fine-grained structured feedback. This gap between structured processes and unstructured rewards highlights the importance of feedback that is both dense and sound. In this work, we demonstrate that the Lean proof assistant itself can serve as a symbolic process oracle, supplying both outcome-level and fine-grained tactic-level verified feedback during training. Proof attempts are parsed into tactic sequences, and Lean's elaboration marks both locally sound steps and the earliest failing step, yielding dense, verifier-grounded credit signals rooted in type theory. We incorporate these structured rewards into a GRPO-style reinforcement learning objective with first-error propagation and first-token credit methods that balances outcome- and process-level advantages. Experiments with STP-Lean and DeepSeek-Prover-V1.5 show that tactic-level supervision outperforms outcome-only baselines in most settings, delivering improvements on benchmarks such as MiniF2F and ProofNet. Beyond empirical gains, our study highlights a broader perspective: symbolic proof assistants are not only verifiers at evaluation time, but can also act as process-level reward oracles during training. This opens a path toward reinforcement learning frameworks that combine the scalability of language models with the reliability of symbolic verification for formal reasoning.

Large language models can perform well on many isolated tasks, yet they continue to struggle on multi-turn, long-horizon agentic problems that require skills such as planning, state tracking, and long context processing. In this work, we aim to better understand the relative importance of advancing these underlying capabilities for success on such tasks. We develop an oracle counterfactual framework for multi-turn problems that asks: how would an agent perform if it could leverage an oracle to perfectly perform a specific task? The change in the agent's performance due to this oracle assistance allows us to measure the criticality of such oracle skill in the future advancement of AI agents. We introduce a suite of procedurally generated, game-like tasks with tunable complexity. These controlled environments allow us to provide precise oracle interventions, such as perfect planning or flawless state tracking, and make it possible to isolate the contribution of each oracle without confounding effects present in real-world benchmarks. Our results show that while some interventions (e.g., planning) consistently improve performance across settings, the usefulness of other skills is dependent on the properties of the environment and language model. Our work sheds light on the challenges of multi-turn agentic environments to guide the future efforts in the development of AI agents and language models.

Large language models (LLMs) can solve every intermediate step of a multi-step math problem on its own and still fail the full problem, even when given a roadmap of the steps and all of their answers. We introduce OracleLadder, a diagnostic evaluation that locates where LLM math reasoning fails by giving the model increasing levels of oracle help. For each problem, a teacher model writes a fixed roadmap of intermediate sub-goals (milestones), and a deterministic symbolic verifier grades every answer. Testing the model with no help, with the roadmap, with the roadmap plus the milestone answers, and on each milestone alone sorts each failure into one of five reasoning gaps. On 354 NuminaMath problems and six models from 8B to 671B parameters (Qwen3, gpt-oss, Llama 3.3, DeepSeek-V3.1), the largest gap for every model is the composition gap, a stricter form of the compositionality gap. It covers 33-48% of problems, and 24-37% after removing problems that an LLM review flags as grading errors. Accuracy and milestone-help recovery rank the two strongest models differently, and two RLVR runs with similar accuracy gains move problems differently. The roadmap effect replicates on MATH500 and AIME 2024/25, per-problem recovery agrees for 83-87% of problems under an independent second teacher, and the help ladder carries over to code generation. We release the data, roadmaps, prompts, and code at https://github.com/slark-prime/OracleLadder.

Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA). Because data can be usually stored in a structured manner, an essential step involves turning a natural language question into its corresponding query language. However, in order to train most natural language-to-query-language state-of-the-art models, a large amount of training data is needed first. In most domains, this data is not available and collecting such datasets for various domains can be tedious and time-consuming. In this work, we propose a novel method for accelerating the training dataset collection for developing the natural language-to-query-language machine learning models. Our system allows one to generate conversational multi-term data, where multiple turns define a dialogue session, enabling one to better utilize chatbot interfaces. We train two current state-of-the-art NL-to-QL models, on both an SQL and SPARQL-based datasets in order to showcase the adaptability and efficacy of our created data.

While intelligent virtual assistants like Siri, Alexa, and Google Assistant have become ubiquitous in modern life, they still face limitations in their ability to follow multi-step instructions and accomplish complex goals articulated in natural language. However, recent breakthroughs in large language models (LLMs) show promise for overcoming existing barriers by enhancing natural language processing and reasoning capabilities. Though promising, applying LLMs to create more advanced virtual assistants still faces challenges like ensuring robust performance and handling variability in real-world user commands. This paper proposes a novel LLM-based virtual assistant that can automatically perform multi-step operations within mobile apps based on high-level user requests. The system represents an advance in assistants by providing an end-to-end solution for parsing instructions, reasoning about goals, and executing actions. LLM-based Process Automation (LLMPA) has modules for decomposing instructions, generating descriptions, detecting interface elements, predicting next actions, and error checking. Experiments demonstrate the system completing complex mobile operation tasks in Alipay based on natural language instructions. This showcases how large language models can enable automated assistants to accomplish real-world tasks. The main contributions are the novel LLMPA architecture optimized for app process automation, the methodology for applying LLMs to mobile apps, and demonstrations of multi-step task completion in a real-world environment. Notably, this work represents the first real-world deployment and extensive evaluation of a large language model-based virtual assistant in a widely used mobile application with an enormous user base numbering in the hundreds of millions.

Users browsing the web daily struggle to quickly locate relevant information in cluttered pages, complete unfamiliar multi-step tasks, and stay focused amid distracting content. State-of-the-art AI assistants (e.g., ChatGPT, Gemini, Claude) and browser agents (e.g., OpenAI Operator, Browser Use) can answer questions and automate actions, yet they return answers without showing where the information comes from on the page, forcing users to manually verify results and blindly trust every automated steps. We present PageGuide, a browser extension that grounds LLM answers directly in the HTML DOM via visual overlays, addressing three core user needs: (a) Find-locating and highlighting relevant evidence in-situ so users can instantly verify answers on the page; (b) Guide-showing step-by-step instructions (e.g. how to change password) one at a time so users can follow and perform actions by themselves; and (c) Hide-hiding distracting content-giving users a chance to decide to hide an element or not. In a user study (N=94), PageGuide outperform unaided browsing across all modes: Hide accuracy improve by 26 percentage points (86.7% relative gain) and task completion time drops by 70%; Guide completion rate increases by 30 percentage points; and Find reduces manual search effort, with Ctrl+F usage falling by 80% and task time decreasing by 19%. Code and demo is at: pageguide.github.io.

Activation Oracles (AOs) are promising methods for interpreting residual stream activations. However, current AOs face important issues, such as hallucinations and vagueness. Additionally, text-inversion confounds make them hard to evaluate. To this end, we improve the Activation Oracle (AO) training regime in four ways: training on on-policy rollouts, improving the conversational dataset, feeding more layers and an improvement to the injection formula. The capability improvements are marginal, but quality of life improvements are quite substantial. In addition, we open source the first comprehensive evaluation suite for AO quality, which we call AObench. Overall, we hope that our work sets a foundation that helps improve AOs and other models in the paradigm of scalable, end-to-end interpretability.

Database administrators (DBAs) play an important role in managing, maintaining and optimizing database systems. However, it is hard and tedious for DBAs to manage a large number of databases and give timely response (waiting for hours is intolerable in many online cases). In addition, existing empirical methods only support limited diagnosis scenarios, which are also labor-intensive to update the diagnosis rules for database version updates. Recently large language models (LLMs) have shown great potential in various fields. Thus, we propose D-Bot, an LLM-based database diagnosis system that can automatically acquire knowledge from diagnosis documents, and generate reasonable and well-founded diagnosis report (i.e., identifying the root causes and solutions) within acceptable time (e.g., under 10 minutes compared to hours by a DBA). The techniques in D-Bot include (i) offline knowledge extraction from documents, (ii) automatic prompt generation (e.g., knowledge matching, tool retrieval), (iii) root cause analysis using tree search algorithm, and (iv) collaborative mechanism for complex anomalies with multiple root causes. We verify D-Bot on real benchmarks (including 539 anomalies of six typical applications), and the results show that D-Bot can effectively analyze the root causes of unseen anomalies and significantly outperforms traditional methods and vanilla models like GPT-4.

It is possible that powerful and potentially dangerous artificial intelligence (AI) might be developed in the future. An Oracle is a design which aims to restrain the impact of a potentially dangerous AI by restricting the agent to no actions besides answering questions. Unfortunately, most Oracles will be motivated to gain more control over the world by manipulating users through the content of their answers, and Oracles of potentially high intelligence might be very successful at this DBLP:journals/corr/AlfonsecaCACAR16. In this paper we present two designs for Oracles which, even under pessimistic assumptions, will not manipulate their users into releasing them and yet will still be incentivised to provide their users with helpful answers. The first design is the counterfactual Oracle -- which choses its answer as if it expected nobody to ever read it. The second design is the low-bandwidth Oracle -- which is limited by the quantity of information it can transmit.

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as possible and prompting most companies to utilize AI-powered assistants, or "chat bots". On the other hand, human-to-human interaction is still desired by customers, especially when it comes to complex scenarios such as disputes and sensitive topics like bill payment. This raises the bar for customer service agents. They need to accurately understand the customer's question or concern, identify a solution that is acceptable yet feasible (and within the company's policy), all while handling multiple conversations at once. In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface. AMA allows agents to ask questions to a large language model (LLM) on demand, as they are handling customer conversations -- the LLM provides accurate responses in real-time, reducing the amount of context switching the agent needs. In our internal experiments, we find that agents using AMA versus a traditional search experience spend approximately 10% fewer seconds per conversation containing a search, translating to millions of dollars of savings annually. Agents that used the AMA feature provided positive feedback nearly 80% of the time, demonstrating its usefulness as an AI-assisted feature for customer care.

Agentic systems use large language models (LLMs) to carry out concrete tasks. Prior work often borrows abstractions such as scheduling, caching or isolation piecemeal from operating systems, so the mechanisms it builds share little common ground, and the shared view of the two forms of agentic system, Workflows and Agents, is limited. We construct an abstract machine that provides both. We treat the LLM as an Oracle and extend a two-stack pushdown automaton with one instruction, which hands the Oracle a whole stack as its query and appends the answer to that same stack. The machine thus performs two computations, the Oracle's and a Turing-complete one that we call the Priestess. A stack that the program only appends to grows autoregressively, as an agent's context does. Two symmetry breakings, S in storage and T in transitions, make a Priestess program the operating system of the programs the Oracle runs, and produce the Agent and the Workflow as the two placements of a task's program. For internally autoregressive Oracles, the two computations synchronize at the end of every answer under certain conditions, and through that synchronization we model caching and analyse scheduling. No guarantee that holds for every Oracle can fix which content crosses between the two computations, but such a guarantee does fix the boundary itself. The construction V fits the machine to a von Neumann computer. To show that it is realizable, we propose ArchNights, an extended RISC-V ISA and a Linux-style operating system implementing the machine by design. ArchNights-SE runs on gem5 as a computer system, becomes an agentic system when it runs an LLM as the Oracle, and will be open source. Agentic systems can then be designed as computer systems are. With a foundation built and a unified view, future work can share invariants and bounds, each with its conditions.

The increasing demand for intelligent assistants in human-populated environments has motivated significant research in autonomous robotic systems. Traditional service robots and virtual assistants, however, struggle with real-world task execution due to their limited capacity for dynamic reasoning and interaction, particularly when human collaboration is required. Recent developments in Large Language Models have opened new avenues for improving these systems, enabling more sophisticated reasoning and natural interaction capabilities. In this paper, we introduce AssistantX, an LLM-powered proactive assistant designed to operate autonomously in a physical office environment. Unlike conventional service robots, AssistantX leverages a novel multi-agent architecture, PPDR4X, which provides advanced inference capabilities and comprehensive collaboration awareness. By effectively bridging the gap between virtual operations and physical interactions, AssistantX demonstrates robust performance in managing complex real-world scenarios. Our evaluation highlights the architecture's effectiveness, showing that AssistantX can respond to clear instructions, actively retrieve supplementary information from memory, and proactively seek collaboration from team members to ensure successful task completion. More details and videos can be found at https://assistantx-agent.github.io/AssistantX/.

Database administrators (DBAs) play a crucial role in managing, maintaining and optimizing a database system to ensure data availability, performance, and reliability. However, it is hard and tedious for DBAs to manage a large number of database instances (e.g., millions of instances on the cloud databases). Recently large language models (LLMs) have shown great potential to understand valuable documents and accordingly generate reasonable answers. Thus, we propose D-Bot, a LLM-based database administrator that can continuously acquire database maintenance experience from textual sources, and provide reasonable, well-founded, in-time diagnosis and optimization advice for target databases. This paper presents a revolutionary LLM-centric framework for database maintenance, including (i) database maintenance knowledge detection from documents and tools, (ii) tree of thought reasoning for root cause analysis, and (iii) collaborative diagnosis among multiple LLMs. Our preliminary experimental results that D-Bot can efficiently and effectively diagnose the root causes and our code is available at github.com/TsinghuaDatabaseGroup/DB-GPT.

Language agents, built on top of language models (LMs), are systems that can interact with complex environments, such as the open web. In this work, we examine whether such agents can perform realistic and time-consuming tasks on the web, e.g., monitoring real-estate markets or locating relevant nearby businesses. We introduce AssistantBench, a challenging new benchmark consisting of 214 realistic tasks that can be automatically evaluated, covering different scenarios and domains. We find that AssistantBench exposes the limitations of current systems, including language models and retrieval-augmented language models, as no model reaches an accuracy of more than 25 points. While closed-book LMs perform well, they exhibit low precision since they tend to hallucinate facts. State-of-the-art web agents reach a score of near zero. Additionally, we introduce SeePlanAct (SPA), a new web agent that significantly outperforms previous agents, and an ensemble of SPA and closed-book models reaches the best overall performance. Moreover, we analyze failures of current systems and highlight that web navigation remains a major challenge.

The development of domain-specific languages (DSLs) is a laborious and iterative process that seems to naturally lean to the use of generative artificial intelligence. We design and prototype DSL Assistant, a tool that integrates generative language models to support the development of DSLs. DSL Assistant uses OpenAI's assistant API with GPT-4o to generate DSL grammars and example instances. To reflect real-world use, DSL Assistant supports several different interaction modes for evolving a DSL design, and includes automatic error repair. Our experiments show that DSL Assistant helps users to create and modify DSLs. However, the quality of the generated DSLs depends on the specific domain and the followed interaction patterns.

The e-commerce platform has evolved rapidly due to its widespread popularity and convenience. Developing an e-commerce shopping assistant for customers is crucial to aiding them in quickly finding desired products and recommending precisely what they need. However, most previous shopping assistants face two main problems: (1) task-specificity, which necessitates the development of different models for various tasks, thereby increasing development costs and limiting effectiveness; and (2) poor generalization, where the trained model performs inadequately on up-to-date products. To resolve these issues, we employ Large Language Models (LLMs) to construct an omnipotent assistant, leveraging their adeptness at handling multiple tasks and their superior generalization capability. Nonetheless, LLMs lack inherent knowledge of e-commerce concepts. To address this, we create an instruction dataset comprising 65,000 samples and diverse tasks, termed as EshopInstruct. Through instruction tuning on our dataset, the assistant, named LLaSA, demonstrates the potential to function as an omnipotent assistant. Additionally, we propose various inference optimization strategies to enhance performance with limited inference resources. In the Amazon KDD Cup 2024 Challenge, our proposed method, LLaSA, achieved an overall ranking of 3rd place on ShopBench, including 57 tasks and approximately 20,000 questions, and we secured top-5 rankings in each track, especially in track4, where we achieved the best performance result among all student teams. Our extensive practices fully demonstrate that LLMs possess the great potential to be competent e-commerce shopping assistants.

Large Language Models have found application in various mundane and repetitive tasks including Human Resource (HR) support. We worked with the domain experts of SAP SE to develop an HR support chatbot as an efficient and effective tool for addressing employee inquiries. We inserted a human-in-the-loop in various parts of the development cycles such as dataset collection, prompt optimization, and evaluation of generated output. By enhancing the LLM-driven chatbot's response quality and exploring alternative retrieval methods, we have created an efficient, scalable, and flexible tool for HR professionals to address employee inquiries effectively. Our experiments and evaluation conclude that GPT-4 outperforms other models and can overcome inconsistencies in data through internal reasoning capabilities. Additionally, through expert analysis, we infer that reference-free evaluation metrics such as G-Eval and Prometheus demonstrate reliability closely aligned with that of human evaluation.

Large language models (LLMs) increasingly decide whether software behaves correctly, either by writing a test oracle or by acting as one. Yet two oracles can look identical and rest on different ground: one assertion encodes a written specification, another only what the model learned in training. Prior secondary studies sort oracles by form or by technique, rarely by the property that governs how far a verdict can be trusted: where its authority comes from. This systematic literature review, reported under the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 guidelines, screens 2,436 records to 54 included studies, extended by citation searching (snowballing) to 83 in total. We read the corpus along three axes: the source of an oracle's authority, the form it takes, and the mechanism that adjudicates it. Just over half of the corpus reaches a verdict with no specification at all. That is what lets these oracles work on code with no specification to consult, and what leaves a challenged verdict with less to fall back on. Source and mechanism cross-cut rather than coincide, so a label such as LLM-as-a-judge names how a verdict is produced, not why it should be trusted. Oracle quality is most often judged by resemblance to a known oracle rather than by whether injected faults are caught. The first question to ask of any LLM oracle is therefore what one would point to in defending its verdict. The protocol, search query, and per-study coding sheet are released.

Banking assistants must use account-specific information to answer requests and, in many cases, take actions through tools. Evaluating only the final response misses important errors. An assistant may ask for information it already has, rely on stale context, select the wrong account, or write an invalid value after stating the correct one. We introduce IndicBankBench, a 799-case benchmark for Indian retail banking spanning five operational domains, a capability/refusal domain, and twenty primary axes. Cases are evaluated at four stages: safety, action and tool use, response adequacy, and advisory quality. Tool use and most safety checks are deterministic. A narrow resolver handles only ambiguous confirmation-before-write cases, while a separate LLM judge evaluates semantic response adequacy. We run every case three times and report strict pass^3, which requires success on all trials. Across the eleven evaluated models, strict reliability ranges from 43.7% to 58.2%, whereas at-least-once success ranges from 60% to 74%. This gap shows that at-least-once success can overstate dependable banking behavior. The case-level diagnostics also distinguish systems that ask unnecessary questions from those that act but fail to reconcile customer context or fully resolve the request. We release the cases, mock environment, and evaluation harness.

On-device virtual assistants like Siri and Google Assistant are increasingly pivotal, yet their capabilities are hamstrung by a reliance on rigid, developer-dependent APIs. GUI agents offer a powerful, API-independent alternative, but their adoption is hindered by the perception of poor performance, as even the best models (e.g. Qwen3-VL-235B) scores are capped at around 60% on benchmarks like AndroidControl, far from viability for real-world use. Our research reveals that issue lies not only with the models but with the benchmarks themselves. We identified notable shortcomings in AndroidControl, including ambiguities and factual errors, which systematically underrates agent capabilities. To address this critical oversight, we enhanced AndroidControl into AndroidControl-Curated, a refined version of the benchmark improved through a rigorous purification pipeline. On this enhanced benchmark, state-of-the-art models achieve success rates nearing 75% on complex tasks (15% improvement), reflecting that on-device GUI agents are actually closer to practical deployment than previously thought. We introduce our new SOTA model, Magma-R1- 3B, post-trained on just 2.4k curated samples using 60 hours of an H20 GPU (approximately $60). Despite being 200 times smaller in parameters, this model delivers performance comparable to Qwen3- VL-235B. We release both AndroidControl-Curated benchmark and Magma-R1 model to the research community, encouraging adoption of this enhanced benchmark to better reflect model capabilities and accelerate the development of robust, on-device virtual assistants.

Recent advances in language model (LM) agents have significantly improved automated software engineering (SWE). Prior work has proposed various agentic workflows and training strategies as well as analyzed failure modes of agentic systems on SWE tasks, focusing on several contextual information signals: Reproduction Test, Regression Test, Edit Location, Execution Context, and API Usage. However, the individual contribution of each signal to overall success remains underexplored, particularly their ideal contribution when intermediate information is perfectly obtained. To address this gap, we introduce Oracle-SWE, a unified method to isolate and extract oracle information signals from SWE benchmarks and quantify the impact of each signal on agent performance. To further validate the pattern, we evaluate the performance gain of signals extracted by strong LMs when provided to a base agent, approximating real-world task-resolution settings. These evaluations aim to guide research prioritization for autonomous coding systems.

The dream to create AI assistants as capable and versatile as the fictional J.A.R.V.I.S from Iron Man has long captivated imaginations. With the evolution of (multi-modal) large language models ((M)LLMs), this dream is closer to reality, as (M)LLM-based Agents using computing devices (e.g., computers and mobile phones) by operating within the environments and interfaces (e.g., Graphical User Interface (GUI)) provided by operating systems (OS) to automate tasks have significantly advanced. This paper presents a comprehensive survey of these advanced agents, designated as OS Agents. We begin by elucidating the fundamentals of OS Agents, exploring their key components including the environment, observation space, and action space, and outlining essential capabilities such as understanding, planning, and grounding. We then examine methodologies for constructing OS Agents, focusing on domain-specific foundation models and agent frameworks. A detailed review of evaluation protocols and benchmarks highlights how OS Agents are assessed across diverse tasks. Finally, we discuss current challenges and identify promising directions for future research, including safety and privacy, personalization and self-evolution. This survey aims to consolidate the state of OS Agents research, providing insights to guide both academic inquiry and industrial development. An open-source GitHub repository is maintained as a dynamic resource to foster further innovation in this field. We present a 9-page version of our work, accepted by ACL 2025, to provide a concise overview to the domain.

The rise of personal assistant agents, e.g., OpenClaw, highlights the growing potential of large language models to support users across everyday life and work. A core challenge in these settings is proactive assistance, since users often begin with underspecified requests and leave important needs, constraints, or preferences unstated. However, existing benchmarks rarely evaluate whether agents can identify and act on such hidden intents before they are explicitly stated, especially in sustained multi-turn interactions where user needs emerge gradually. To address this gap, we introduce π-Bench, a benchmark for proactive assistance comprising 100 multi-turn tasks across 5 domain-specific user personas. By incorporating hidden user intents, inter-task dependencies, and cross-session continuity, π-Bench evaluates agents' ability to anticipate and address user needs over extended interactions, jointly measuring proactivity and task completion in long-horizon trajectories that better reflect real-world use. Experiments show (1) proactive assistance remains challenging, (2) a clear distinction between task completion and proactivity, and (3) the value of prior interaction for proactive intent resolution in later tasks.

Virtual Assistants (VAs) are important Information Retrieval platforms that help users accomplish various tasks through spoken commands. The speech recognition system (speech-to-text) uses query priors, trained solely on text, to distinguish between phonetically confusing alternatives. Hence, the generation of synthetic queries that are similar to existing VA usage can greatly improve upon the VA's abilities -- especially for use-cases that do not (yet) occur in paired audio/text data. In this paper, we provide a preliminary exploration of the use of Large Language Models (LLMs) to generate synthetic queries that are complementary to template-based methods. We investigate whether the methods (a) generate queries that are similar to randomly sampled, representative, and anonymized user queries from a popular VA, and (b) whether the generated queries are specific. We find that LLMs generate more verbose queries, compared to template-based methods, and reference aspects specific to the entity. The generated queries are similar to VA user queries, and are specific enough to retrieve the relevant entity. We conclude that queries generated by LLMs and templates are complementary.

Conversations with LMs involve two participants: a human user leading the conversation, and an LM assistant responding to the user's request. To satisfy this specific role, LMs are post-trained to be helpful assistants -- optimized to produce exhaustive and well-structured responses, free of ambiguity and grammar errors. User utterances, on the other hand, are rarely perfected, with each user phrasing requests in unique ways, sometimes putting in partial effort at each turn and refining on the fly. To evaluate LM performance in realistic settings, prior work simulated users in multi-turn conversations, often prompting an LLM originally trained to be a helpful assistant to act as a user. However, we show that assistant LMs make for poor user simulators, with the surprising finding that better assistants yield worse simulators. Instead, we introduce purpose-built User Language Models (User LMs) - models post-trained to simulate human users in multi-turn conversations. Through various evaluations, we show how User LMs align better with human behavior and achieve better simulation robustness than existing simulation methods. When leveraging User LMs to simulate coding and math conversations, the performance of a strong assistant (GPT-4o) drops from 74.6% to 57.4%, confirming that more realistic simulation environments lead to assistant struggles as they fail to cope with the nuances of users in multi-turn setups.

Large language models (LLMs) have displayed massive improvements in reason- ing and decision-making skills and can hold natural conversations with users. Many recent works seek to augment LLM-based assistants with external tools so they can access private or up-to-date information and carry out actions on behalf of users. To better measure the performance of these assistants, this paper introduces ToolTalk, a benchmark consisting of complex user intents re- quiring multi-step tool usage specified through dialogue. ToolTalk contains 28 tools grouped into 7 plugins, and includes a complete simulated implementa- tion of each tool, allowing for fully automated evaluation of assistants that rely on execution feedback. ToolTalk also emphasizes tools that externally affect the world rather than only tools for referencing or searching information. We evaluate GPT-3.5 and GPT-4 on ToolTalk resulting in success rates of 26% and 50% respectively. Our analysis of the errors reveals three major categories and suggests some future directions for improvement. We release ToolTalk at https://github.com/microsoft/ToolTalk.

Every day, countless surgeries are performed worldwide, each within the distinct settings of operating rooms (ORs) that vary not only in their setups but also in the personnel, tools, and equipment used. This inherent diversity poses a substantial challenge for achieving a holistic understanding of the OR, as it requires models to generalize beyond their initial training datasets. To reduce this gap, we introduce ORacle, an advanced vision-language model designed for holistic OR domain modeling, which incorporates multi-view and temporal capabilities and can leverage external knowledge during inference, enabling it to adapt to previously unseen surgical scenarios. This capability is further enhanced by our novel data augmentation framework, which significantly diversifies the training dataset, ensuring ORacle's proficiency in applying the provided knowledge effectively. In rigorous testing, in scene graph generation, and downstream tasks on the 4D-OR dataset, ORacle not only demonstrates state-of-the-art performance but does so requiring less data than existing models. Furthermore, its adaptability is displayed through its ability to interpret unseen views, actions, and appearances of tools and equipment. This demonstrates ORacle's potential to significantly enhance the scalability and affordability of OR domain modeling and opens a pathway for future advancements in surgical data science. We will release our code and data upon acceptance.

As large language models (LLMs) become increasingly integrated into daily life, there is growing demand for AI assistants that are not only reactive but also proactive and personalized. While recent advances have pushed forward proactivity and personalization individually, their combination remains underexplored. To bridge this gap, we introduce ProPerSim, a new task and simulation framework for developing assistants capable of making timely, personalized recommendations in realistic home scenarios. In our simulation environment, a user agent with a rich persona interacts with the assistant, providing ratings on how well each suggestion aligns with its preferences and context. The assistant's goal is to use these ratings to learn and adapt to achieve higher scores over time. Built on ProPerSim, we propose ProPerAssistant, a retrieval-augmented, preference-aligned assistant that continually learns and adapts through user feedback. Experiments across 32 diverse personas show that ProPerAssistant adapts its strategy and steadily improves user satisfaction, highlighting the promise of uniting proactivity and personalization.

Advanced AI assistants combine frontier LLMs and tool access to autonomously perform complex tasks on behalf of users. While the helpfulness of such assistants can increase dramatically with access to user information including emails and documents, this raises privacy concerns about assistants sharing inappropriate information with third parties without user supervision. To steer information-sharing assistants to behave in accordance with privacy expectations, we propose to operationalize contextual integrity (CI), a framework that equates privacy with the appropriate flow of information in a given context. In particular, we design and evaluate a number of strategies to steer assistants' information-sharing actions to be CI compliant. Our evaluation is based on a novel form filling benchmark composed of synthetic data and human annotations, and it reveals that prompting frontier LLMs to perform CI-based reasoning yields strong results.

Intelligent Personal Assistant (IA), also known as Voice Assistant (VA), has become increasingly popular as a human-computer interaction mechanism. Most smartphones have built-in voice assistants that are granted high privilege, which is able to access system resources and private information. Thus, once the voice assistants are exploited by attackers, they become the stepping stones for the attackers to hack into the smartphones. Prior work shows that the voice assistant can be activated by inter-component communication mechanism, through an official Android API. However, this attack method is only effective on Google Assistant, which is the official voice assistant developed by Google. Voice assistants in other operating systems, even custom Android systems, cannot be activated by this mechanism. Prior work also shows that the attacking voice commands can be inaudible, but it requires additional instruments to launch the attack, making it unrealistic for real-world attack. We propose an attacking framework, which records the activation voice of the user, and launch the attack by playing the activation voice and attack commands via the built-in speaker. An intelligent stealthy module is designed to decide on the suitable occasion to launch the attack, preventing the attack being noticed by the user. We demonstrate proof-of-concept attacks on Google Assistant, showing the feasibility and stealthiness of the proposed attack scheme. We suggest to revise the activation logic of voice assistant to be resilient to the speaker based attack.

Existing computer-use agent benchmarks do not fully evaluate agents acting as assistants. A useful assistant retrieves information across complex, multi-step workflows, synthesizes it into artifacts (documents, presentations, spreadsheets), and navigates program interfaces to produce a coherent final product. Such workflows demand reasoning and synthesis, decomposition of complex tasks, as well as visual and spatial understanding. To study agents on workflows like these, we introduce KNOWS, a benchmark of open-ended, complex, browser-based tasks that jointly evaluate these capabilities, with each task culminating in a produced artifact. To write tasks, we develop a task design rubric and a protocol for ensuring that tasks meet the requirements. Each task is paired with an evaluator, a program that combines deterministic checks with LLM judgments to balance the richness, reliability, and automation tradeoff inherent to agent evaluation. We evaluate and analyze frontier computer-use agents and browser-based harnesses. They achieve moderate scores on partial-success metrics, but the best performer fully succeeds in fewer than 3% of our complex, long-horizon tasks. Failures on visual steps render the resulting artifacts unusable, even when agents complete more than 50% of other evaluation steps. Our results expose limitations of current agents acting as end-to-end assistants, and call for progress on tool use, visual understanding, and long-horizon reasoning.

Today, users ask Large language models (LLMs) as assistants to answer queries that require external knowledge; they ask about the weather in a specific city, about stock prices, and even about where specific locations are within their neighborhood. These queries require the LLM to produce code that invokes external APIs to answer the user's question, yet LLMs rarely produce correct code on the first try, requiring iterative code refinement upon execution results. In addition, using LLM assistants to support high query volumes can be expensive. In this work, we contribute a framework, EcoAssistant, that enables LLMs to answer code-driven queries more affordably and accurately. EcoAssistant contains three components. First, it allows the LLM assistants to converse with an automatic code executor to iteratively refine code or to produce answers based on the execution results. Second, we use a hierarchy of LLM assistants, which attempts to answer the query with weaker, cheaper LLMs before backing off to stronger, expensive ones. Third, we retrieve solutions from past successful queries as in-context demonstrations to help subsequent queries. Empirically, we show that EcoAssistant offers distinct advantages for affordability and accuracy, surpassing GPT-4 by 10 points of success rate with less than 50% of GPT-4's cost.

In the rapidly advancing field of artificial intelligence, software development has emerged as a key area of innovation. Despite the plethora of general-purpose AI assistants available, their effectiveness diminishes in complex, domain-specific scenarios. Noting this limitation, both the academic community and industry players are relying on contextualized coding AI assistants. These assistants surpass general-purpose AI tools by integrating proprietary, domain-specific knowledge, offering precise and relevant solutions. Our study focuses on the initial experiences of 62 participants who used a contextualized coding AI assistant -- named StackSpot AI -- in a controlled setting. According to the participants, the assistants' use resulted in significant time savings, easier access to documentation, and the generation of accurate codes for internal APIs. However, challenges associated with the knowledge sources necessary to make the coding assistant access more contextual information as well as variable responses and limitations in handling complex codes were observed. The study's findings, detailing both the benefits and challenges of contextualized AI assistants, underscore their potential to revolutionize software development practices, while also highlighting areas for further refinement.

In an era where AI is evolving from a passive tool into an active and adaptive companion, we introduce AI for Service (AI4Service), a new paradigm that enables proactive and real-time assistance in daily life. Existing AI services remain largely reactive, responding only to explicit user commands. We argue that a truly intelligent and helpful assistant should be capable of anticipating user needs and taking actions proactively when appropriate. To realize this vision, we propose Alpha-Service, a unified framework that addresses two fundamental challenges: Know When to intervene by detecting service opportunities from egocentric video streams, and Know How to provide both generalized and personalized services. Inspired by the von Neumann computer architecture and based on AI glasses, Alpha-Service consists of five key components: an Input Unit for perception, a Central Processing Unit for task scheduling, an Arithmetic Logic Unit for tool utilization, a Memory Unit for long-term personalization, and an Output Unit for natural human interaction. As an initial exploration, we implement Alpha-Service through a multi-agent system deployed on AI glasses. Case studies, including a real-time Blackjack advisor, a museum tour guide, and a shopping fit assistant, demonstrate its ability to seamlessly perceive the environment, infer user intent, and provide timely and useful assistance without explicit prompts.

Conversational assistants powered by large language models (LLMs) excel at tool-use tasks but struggle with adhering to complex, business-specific rules. While models can reason over business rules provided in context, including all policies for every query introduces high latency and wastes compute. Furthermore, these lengthy prompts lead to long contexts, harming overall performance due to the "needle-in-the-haystack" problem. To address these challenges, we propose a multi-stage alignment method that teaches models to recall and apply relevant business policies during chain-of-thought reasoning at inference time, without including the full business policy in-context. Furthermore, we introduce a novel PolicyRecall reward based on the Jaccard score and a Hallucination Penalty for GRPO training. Altogether, our best model outperforms the baseline by 16 points and surpasses comparable in-context baselines of similar model size by 3 points, while using 40% fewer words.