Datasets:
metadata
license: cc-by-nc-4.0
language:
- en
- pl
tags:
- audio
- real world audio
- multilingual
- call center
- contact center
Polish Contact Center Speech Dataset - Customer Service Audio
1,000+ hours of real-world Polish call center audio with transcripts. Train speech recognition, sentiment analysis, and customer support AI models on authentic telephone conversations
Dataset Summary
Key Features
✅ 1,000+ hours of inbound & outbound calls
✅ 100% Polish telephone conversations
✅ Real-world audio - no synthetic data
✅ Full transcripts in Polish and in English
Full version of dataset is availible for commercial usage - leave a request on our website Axonlabs to purchase the dataset 💰
Audio Specifications
- Format: Single-channel (mono) telephone speech
- Sample rate: 8,000 Hz
- Quality: Real-world call center environment
- Annotations: Automatic (machine-generated) speaker role labels (Agent/Customer)
Real-world Polish call center recordings for:
- Speech Recognition & Audio Transcription (telephone quality, 8kHz)
- Sentiment Analysis from customer service dialogs
- Conversation Analytics (intent detection, topic classification)
- Speaker Diarization (Agent/Customer roles)
- Dialog Summarization for QA and CRM automation
Dataset Composition
Domains
- Customer Support: Technical issues, product questions, troubleshooting
- Sales: Product inquiries, upselling, cross-selling
- Billing/Account: Payment issues, account management, billing questions
- Finance: Account management, financial services
- Pharma: Healthcare-related customer service
Call Types
- Inbound: Customer-initiated calls
- Outbound: Agent-initiated calls
Speaker Roles
All recordings include role annotations:
- Agent: Call center representative
- Customer: End user