Billing Spike from 195h to 1298h in <24h for T4 Space (Impossible Usage)

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1

Hi Hugging Face Team,

I’m facing a serious billing issue with one of my Spaces and would appreciate urgent assistance.

:pushpin: Space Details:

  • Space Type: GPU Space

  • Hardware: T4 Small

:bar_chart: Observed Usage:

Up until yesterday:

  • Runtime: 195 hours 32 minutes

  • Cost: $78.22

Today:

  • Runtime: 1298 hours 2 minutes

  • Cost: $519.24

:red_exclamation_mark: Issue:

There is a sudden increase of ~1100 hours within less than 24 hours, which is technically impossible.

Even with continuous GPU usage:

  • Maximum possible = 24 hours/day per instance

  • This spike would imply dozens of parallel instances, which is not the case.

:warning: Additional Context:

  • I restarted the Space yesterday and it was functioning normally.

  • Today morning, I observed the Space in a runtime error state.

  • It’s possible the GPU remained allocated unintentionally, but even then, such a large spike is not feasible.

Concern:

This appears to be:

  • A billing/metering inconsistency

  • Or a delayed usage reconciliation issue

  • Or potential duplicate counting of runtime

This is a significant and unexpected charge, so I would appreciate a prompt review.

Thank you.

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2

Have you already contacted support? billing@huggingface.co @meganariley

3

I have mailed at billing@huggingface.co

1 Like
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Hey @LogicGoInfotechSpace Thanks for reporting! We’re looking into this and will follow up with your support email.

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Thank you, Megan!