I'm having billing issues and my space was unexpectedly activated, resulting in a huge bill

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My space was started unexpectedly and caused a huge bill. I was trying to create a demo with the space this week and it kept getting stuck in the building state, so I restarted it multiple times. I paused it and didn’t try again. But when I checked my bill today, I found that it generated a bill of more than $100, and it didn’t automatically pause within 48 hours. I hope to reverse the bill because I didn’t use this space, and it was still automatically started after I paused it, resulting in billing.

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@michellehbn
Hello, I see that you are quite active in related topics. Could you please help me contact the Bill team to solve this problem? Thank you very much.

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MikeQU/PASDDD

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What happened was that the space was stuck in the building state and could not be recovered. I tried to click restart several times but still had no response. So I clicked pause and confirmed that the pause switch was turned on. But it still remained in the billing state until I received an email. It was automatically unpaused at some point in time instead of me turning it on manually.

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Hi, I found that someone seems to have the same problem as me. After using it, I carefully clicked into each of my spaces from my personal page and paused each one. The others were paused normally, but this one encountered some bug that caused it to automatically open. I attached the link below

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@meganariley Bug-related payment issue.

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Hi @anon31107890 ! Thanks for the ping, could you please email billing@huggingface.co ? We’ll need the space in question and your username. We’ll check to see what happened. Thanks!

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Hi @michellehbn , i have the same problem, my space is still running into L4 even though it is sleeping or paused, my user is dmc98 and my space is VirtualTryOn From Scratch - a Hugging Face Space by dmc98 i already sent en email, please help because my bill pass from $2 to $22 in one night when the space was suppose to be sleeping due my configuration, before yesterday (EST time) it was working without problem, i really appreciate your help.

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Similar phenomena appear to be occurring in other people as well…

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Hi, thanks for reporting. The inaccurate billing displayed in billing settings has since been fixed - sorry for the scare! Drop us a line though at billing@huggingface.co if there’s any other questions :hugs:

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